What do I do if I’m not satisfied with my order or product?
We’re sorry you’re not happy with your NuttZo product. If you are unsatisfied with a product due to unusual taste or consistency, damage or any other concerns, please contact us. Someone from our customer service department will respond within our standard business hours.
What do I do if I purchased a product that has expired?
All of our nut butters have a one-year shelf life from the manufacturing date. We don’t recommend consuming the product after its best by date because there may be variances in consistency, taste and overall quality of the product. The store is responsible for removing soon-to-be expired (or already expired) products from the shelves. If you purchased an expired product, please return to the store where you purchased. If you find expired product on shelf, please notify the store’s team members so they can promptly remove the affected products. Thank you!
How do I store my nut butter?
Well it’s kind of up to you! We recommend first stirring your nut butter really well with a butter knife and then feel free to store your jar at room temperature so that it is easier to spread or put it in the refrigerator if you think it will take you more than a couple of weeks to consume; this will keep your nut butter tasting fresh, longer. (hint.. Our Chocolate NuttZo has the consistency and taste of fudge when you chill it!) Here is also a great article on storing your nut butter.
Why did NuttZo switch to plastic jars instead of glass?
We loved the glass jars too!! Unfortunately, our co-packer that packed our product in glass for more than eight years went out of business forcing us to find another co-packer. After much diligent searching, the only co-packers we have found that meet our standards are ‘glass-free’ facilities and will ONLY produce our product in BPA-free, PET plastic. It has been a challenging transition for us and we are so grateful to our loyal fans for sticking by our side as we navigate these manufacturing challenges.
Is NuttZo packaging BPA Free?
NuttZo prides itself on finding the best quality products we can find and that includes the factories we produce in, to the packaging it’s put in. The substances used to manufacture our jars are free from the chemicals Bisphenol A (BPA), Bisphenol S (BPS), polyvinyl chloride (PVC) and ortho-phthalate plasticizers (commonly known as phthalates). Because of this they are considered BPA-free, BPS-free, PVC-free and ortho-phthalate-free. Based on our current knowledge of the raw materials and processes used in the manufacture of our jars, we have no reason to expect these substances to be present in this product.
Why do I see white in my NuttZo Chocolate?
Are you seeing white in your NuttZo? In the Direct Trade Certified Taza 65% dark Paleo chocolate there is cocoa butter. In the colder months when the natural oils start to separate, you may notice the cocoa butter solidify and turn white. This is naturally occurring and your NuttZo is still perfectly good. With a little friction it will melt right back into the butter! Enjoy!
Why is there oil at the bottom of my jar?
Remember NuttZo is natural so the oils do separate. Therefore, when you first open NuttZo, all the oils will be at the bottom of the jar. Just like with all natural nut butters, after the oils separate the nut butter can be quite hard at the top. Keep pushing a butter knife down through the nut butter paste into the oils. The nut butter paste will start to combine back into the oils. Once you’ve knocked all the paste into the oils stir into a creamy butter. You must stir the oils before you refrigerate. Refrigerate lid side up once it’s opened. No need to stir again.
Tip: make holes in the nut butter paste with a butter knife before you start stirring and this will make it easier. Once you’ve stirred it completely then refrigerate and you will not have to stir again.
Why is the label on upside down?
NuttZo’s label is on upside down not just because we think its eye-catching but also because we want it stored on its lid while sitting on the store shelves waiting for you to purchase it. The natural oils then separate to the bottom of the jar which is really the top and this makes for NO mess when you finally open it at home and stir in all that nutty goodness.
Are the peanuts, nuts, and seeds roasted or raw?
All peanuts, nuts, and seeds, are roasted into our delectable blend to create NuttZo. One of the reasons we roast our nuts and seeds is to keep them free from pathogens. The dry roaster is what we use for nut butters. We roast at 309 F for 9 to 12 minutes depending on the nut and moisture. Every batch of NuttZo is tested in a private lab. We are committed to safety and giving you the highest quality ingredients.
Why is my NuttZo different in chunkiness and texture?
Because a lot of our steps to making your yummy NuttZo is by hand, it creates an inconsistency in the chopping and grinding of NuttZo. Each jar has the same amount of the seven nuts and seeds but it may vary on chunkiness and thickness from jar to jar. Remember, it’s a jar made with love every time.
Where do our nuts and seeds come from?
All of our nuts and seeds are Non-GMO, unpasteurized and roasted. We source our nuts and seeds from various farmers around the world in order to maintain our high standard of quality.
Why have I not received my order?
Please check your credit card statement – your order may not have been processed because the payment did not go through. One wrong stroke of the #’s key and it stops it from processing.
How much are shipping and handling fees per order?
SHIPPING & Handling CHARGES per order are calculated based on weight and the delivery address. We do not add anything to this calculated amount. Please note that a 12oz jar of nut butter is heavy and the shipping charges will reflect this.
Where is NuttZo sold in stores?
Nationwide! Find a location nearest you with our Store Locator! We are NOT in Mexico/Europe/Australia at this time. You can also find us online at: NuttZo.com, Amazon.com, LuckyVitamin.com, Thrive.com and VitaCost.com.
What is Prop 65 and was NuttZo tested?
Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted as a ballot initiative in November 1986. The proposition protects the state’s drinking water sources from being contaminated with chemicals known to cause cancer, birth defects or other reproductive harm, and requires businesses to inform Californians about exposures to such chemicals.
Proposition 65 requires the state to maintain and update a list of chemicals known to the state to cause cancer or reproductive toxicity.
- All of NuttZo production has been tested for a list of possible chemicals that could be found in our products.
- Each chemical has its own limit that if it test over that limit a warning must be listed.
- If there are multiple chemicals found the warning must only list 1 chemical that covers all possible issues. In NuttZo’s case that is acrylamide which is known to cause cancer, birth defects and reproductive harm. Acrylamide is naturally formed when food is roasted.
Can I combine two promotional offers on my online order?
No. Only one promotional offer or discount can be applied per online order.
Who is the owner and founder?
You can read about the owner and her family.
How did NuttZo start?
Fitness and nutrition have always been an integral part of my life. After adopting two boys from Ukraine who were vitamin deficient, I became even more focused on preparing creative, flavorful, super-nutritious foods. NuttZo is a powerhouse of nutrition blended into a delectable butter. I’m honored to share it with you and your family.
Adoption was a life changing event for my husband and me. After meeting so many of the beautiful orphaned children while adopting our two sons, we founded Project Left Behind, a 501c3 non-profit organization focused on providing education and living essential to orphans. I am so pleased to announce that NuttZo is a proud supporter of Project Left Behind.
How much does NuttZo donate to its non-profit, Project Left Behind ?
To date, NuttZo LLC has donated over $100,000 to Project Left Behind. NuttZo also assists in fundraising for PLB through volunteer trips, special events, and corporate partnerships. More than $320,000 has been raised for the homes of orphaned and neglected children.
Is NuttZo certified organic?
Yes! Read more about our certifications.
Is NuttZo certified Kosher?
Yes! Read more about our certifications.
Is NuttZo Power Fuel made in a facility that processes peanuts?
Consumers with peanut allergies should be directed only to our 12 oz. or 26 oz. Power Fuel products. Our Power Fuel is made in a production facility without peanuts, but the facility that packages our 2Go Power Fuel also packages peanut products.
Is NuttZo gluten and soy free and/or vegan?
Yes! But here is some important information you might want to know:
NuttZo Power Fuel flavors are made in a facility that also processes other tree nuts.
NuttZo Peanut Pro flavors are made in a facility that also processes peanuts and tree nuts.
NuttZo Power Fuel Allergens: Tree nuts, (cashews, almonds, brazil nuts, and hazelnuts) and seeds (chia, pumpkin, and flax seeds).
NuttZo Power Fuel Chocolate Allergens: Tree nuts (cashews, almonds, brazil nuts, and hazelnuts) and seeds (chia, pumpkin, and flax seeds).
NuttZo Peanut Pro Allergens: PEANUTS, tree nuts (cashews, almonds, brazil nuts, and hazelnuts) and seeds (sunflower and flax seeds).
Why do NuttZo Bold BiteZ need to be refrigerated?
Bold BiteZ need to be refrigerated because we don’t add any emulsifiers and the oils would start separating at room temperature. Also there are no preservatives in our bars so the bars could start to taste rancid after two weeks.
Is the NuttZo Peanut Pro Probiotic Bold BiteZ vegan?
Yes, The probiotics used are Ganeden BC30 and they do not contain any materials of animal origin. Please see their certification.
Does NuttZo use any natural flavorings in our Bold BiteZ or other products?
Nope. Never. We don’t believe in it. The original source of ‘natural flavors’ must be plant or animal material. However, natural flavors are typically highly processed and may contain many chemical additives. In fact, natural flavors usually aren’t much different than artificial flavors in terms of chemical composition and health effects. From a health and safety standpoint, we think the best best is to avoid foods with natural or artificial flavors by choosing fresh, whole foods whenever possible – like NuttZo!
What are the benefits of Omega 3 Fatty Acids?
Read about Omega 3 Fatty Acids.
Where do you source your Collagen?
Our Collagen is sourced here.
Does your company store my credit card info?
We do not store your credit card numbers… only email addresses.
How do I start a Wholesale account?
If you’d like to order NuttZo products for your store, please visit our Wholesale page for more information.