Why did NuttZo switch to plastic jars instead of glass?
We loved the glass jars too!! Unfortunately, our co-packer that packed our product in glass for more than eight years went out of business forcing us to find another co-packer. After much diligent searching, the only co-packers we have found that meet our standards are ‘glass-free’ facilities and will ONLY produce our product in BPA-free, PET plastic. It has been a challenging transition for us, to say the least, and we are so grateful to our loyal fanatics for sticking by our side as we navigate our manufacturing woes. We are committed to persevering and delivering to you the same high quality NuttZo nut butter and we hope to be back in glass as soon as possible!
I am an international customer. How can I order NuttZo?
Go to www.iherb.com/nuttzo.
What is the NuttZo return policy?
View our return policy here.
Why have I not received my order?
Please check your credit card statement – your order may not have been processed because the payment did not go through. One wrong stroke of the #’s key and it stops it from processing.
How much are shipping and handling fees per order?
SHIPPING & Handling CHARGES per order are calculated based on the delivery address. We do not add anything to this calculated amount. Please note that a 16oz jar of nut butter is heavy and the shipping charges will reflect this.
Where is NuttZo sold in stores?
Nationwide! Find a location nearest you with our Store Locator! We are NOT in Canada/Mexico/Europe/Australia at this time. But you can order NuttZo internationally at iherb.com.
Why does NuttZo cost so much?
Read about why here.
Can I combine two promotional offers on my online order?
No. Only one promotional offer or discount can be applied per online order.
Why is there oil at the bottom of my jar?
Remember NuttZo is natural so the oils do separate. Therefore, when you first open NuttZo, all the healthy oils will be at the bottom of the jar. Just like with all natural nut butters, after the oils separate the nut butter can be quite hard at the top. Keep pushing a butter knife down through the nut butter paste into the oils. The nut butter paste will start to combine back into the oils. Once you’ve knocked all the paste into the oils stir into a creamy butter. You must stir the oils before you refrigerate. Refrigerate lid side up once it’s opened. No need to stir again.
Tip: make holes in the nut butter paste with a butter knife before you start stirring and this will make it easier. Once you’ve stirred it completely then refrigerate and you will not have to stir again.
Why is the label on upside down?
NuttZo’s label is on upside down not just because we think its eye-catching but also because we want it stored on its lid while sitting on the store shelves waiting for you to purchase it. The natural oils then separate to the bottom of the jar which is really the top and this makes for NO mess when you finally open it at home and stir in all that nutty goodness.
How did NuttZo start?
Fitness and nutrition have always been an integral part of my life. After adopting two boys from the Ukraine who were vitamin deficient, I became even more focused on preparing creative, flavorful, super-nutritious foods. NuttZo is a powerhouse of nutrition blended into a delectable butter. I’m honored to share it with you and your family.
Adoption was a life changing event for my husband and me. After meeting so many of the beautiful orphaned children while adopting our two sons, we founded Project Left Behind, a 501c3 non-profit organization focused on providing education and living essential to orphans. I am so pleased to announce that NuttZo is a proud supporter of Project Left Behind.
How much does NuttZo donate to its non-profit, Project Left Behind ?
To date, NuttZo LLC has donated over $100,000 to Project Left Behind. NuttZo also assists in fundraising for PLB through volunteer trips, special events, and corporate partnerships. More than $320,000 has been raised for the homes of orphaned and neglected children.
Is NuttZo certified organic?
Yes! Read more about our certifications.
Is NuttZo certified Kosher?
Yes! Read more about our certifications.
Is NuttZo Power Fuel made in a facility that processes peanuts?
Consumers with peanut allergies should be directed only to our 12 oz., 16 oz. or 26 oz. Power Fuel products. Our Power Fuel is made in a production facility without peanuts, but the facility that packages our 2Go Power Fuel also packages peanut products.
Is NuttZo gluten and soy free and/or vegan?
Yes! But here is some important information you might want to know:
NuttZo Power Fuel flavors are made in a facility that also processes other tree nuts.
NuttZo Peanut Pro flavors are made in a facility that also processes peanuts and tree nuts.
NuttZo Power Fuel Allergens: Tree nuts, (cashews, almonds, brazil nuts, and hazelnuts) and seeds (chia, pumpkin, and flax seeds).
NuttZo Power Fuel Chocolate Allergens: Tree nuts (cashews, almonds, brazil nuts, and hazelnuts) and seeds (chia, pumpkin, and flax seeds).
NuttZo Peanut Pro Allergens: PEANUTS, tree nuts (cashews, almonds, brazil nuts, and hazelnuts) and seeds (sunflower and flax seeds).
Why do NuttZo Bold BiteZ need to be refrigerated?
Bold BiteZ need to be refrigerated because we don’t add any emulsifiers and the oils would start separating at room temperature. Also there are no preservatives in our bars so the bars would start to taste rancid after two weeks.
Is the NuttZo Peanut Pro Probiotic Bold BiteZ vegan?
Yes, The probiotics used are Ganeden BC30 and they do not contain any materials of animal origin. Please see their certification.
What are the benefits of Omega 3 Fatty Acids?
Read about Omega 3 Fatty Acids.
Are the peanuts, nuts, and seeds roasted or raw?
All peanuts, nuts, and seeds, are roasted into our delectable blend to create NuttZo. One of the reasons we roast our nuts and seeds is to keep them free from pathogens. The dry roaster is what we use for nut butters. We roast at 309 F for 9 to 12 minutes depending on the nut and moisture. Every batch of NuttZo is tested in a private lab. We are committed to safety and giving you the highest quality ingredients.
How do I store my nut butter?
Here is a great article on storing your nut butter.
Why is my NuttZo different in chunkiness and texture?
Because a lot of our steps to making your yummy NuttZo is by hand, it creates an inconsistency in the chopping and grinding of NuttZo. Each jar has the same amount of the seven nuts and seeds but it may vary on chunkiness and thickness from jar to jar. Remember, it’s a jar made with love every time.
Why do I see white in my NuttZo Chocolate?
Are you seeing white in your NuttZo? In the Peruvian 70% dark chocolate there is cocoa butter. In the colder months when the natural oils start to separate, you may notice the cocoa butter solidify and turn white. This is naturally occurring and your NuttZo is still perfectly good. With a little friction it will melt right back into the butter! enjoy!
Where do our nuts and seeds come from?
All of our nuts and seeds are Certified Organic, Non-GMO, unpasteurized and roasted. We source our nuts and seeds from various farmers around the world in order to maintain our high standard of quality.
Brazilian Nuts – Bolivia
Pumpkin Seeds – China
Almonds – Spain & Italy
Cashews – Vietnam
Chia Seeds – Argentina
Hazelnuts – Turkey
Peanuts – Mexico
Flax Seeds – Canada
Sunflower Seeds – China
Does your company store my credit card info?
We do not store your credit card numbers… only email addresses.
How do I start a Wholesale account?
If you’d like to order NuttZo products for your store, please visit our Wholesale page for more information.
Return policy – you must have your jar of NuttZo for in store and online returns. If you bought it in a store then please return it to the store. For online orders, we accept returns if you still have the jar of NuttZo, order #, and the product was found to be damaged in some way or if it is the wrong item. If you do have a problem with your shipment, contact us. Someone from our customer service department will respond within 24 hours. Thank you for your business.