I am an international customer. How can I order NuttZo?
Go to www.iherb.com/nuttzo.
What is the NuttZo return policy?
View our return policy here.
Why have I not received my order?
Please check your credit card statement – your order may not have been processed because the payment did not go through. One wrong stroke of the #’s key and it stops it from processing.
How much are shipping and handling fees per order?
SHIPPING & Handling CHARGES per order are calculated based on the delivery address. We do not add anything to this calculated amount. Please note that a 16oz jar of nut butter is heavy and the shipping charges will reflect this.
Where is NuttZo sold in stores?
Nationwide! Find a location nearest you with our Store Locator! We are NOT in Canada/Mexico/Europe/Australia at this time. But you can order NuttZo internationally at iherb.com.
Why does NuttZo cost so much?
Read about why here.
Can I combine two promotional offers on my online order?
No. Only one promotional offer or discount can be applied per online order.
Why is there oil at the bottom of my jar?
Remember NuttZo is natural so the oils do separate. Therefore, when you first open NuttZo, all the healthy oils will be at the bottom of the jar. Just like with all natural nut butters, after the oils separate the nut butter can be quite hard at the top. Keep pushing a butter knife down through the nut butter paste into the oils. The nut butter paste will start to combine back into the oils. Once you’ve knocked all the paste into the oils stir into a creamy butter. You must stir the oils before you refrigerate. Refrigerate lid side up once it’s opened. No need to stir again.
Tip: make holes in the nut butter paste with a butter knife before you start stirring and this will make it easier. Once you’ve stirred it completely then refrigerate and you will not have to stir again.
Why is the label on upside down?
NuttZo’s label is on upside down not just because we think its eye-catching but also because we want it stored on its lid while sitting on the store shelves waiting for you to purchase it. The natural oils then separate to the bottom of the jar which is really the top and this makes for NO mess when you finally open it at home and stir in all that nutty goodness.
How did NuttZo start?
Fitness and nutrition have always been an integral part of my life. After adopting two boys from the Ukraine who were vitamin deficient, I became even more focused on preparing creative, flavorful, super-nutritious foods. NuttZo is an Omega-3 powerhouse of nutrition blended into a delectable butter. I’m honored to share it with you and your family.
Adoption was a life changing event for my husband and me. After meeting so many of the beautiful orphaned children while adopting our two sons, we founded Project Left Behind, a 501c3 non-profit organization focused on providing education and living essential to orphans. I am so pleased to announce that NuttZo is a proud supporter of Project Left Behind.
Where does a portion of NuttZo’s sales go to?
1% of our gross sales goes to Project Left Behind.
Is NuttZo certified organic?
Yes! Read more about our certifications.
Is NuttZo certified Kosher?
Yes! Read more about our certifications.
Is NuttZo PF made in a facility that processes peanuts?
No. NuttZo PF is made in a peanut-free facility.
Is NuttZo gluten and soy free and/or vegan?
Yes! But here is some important information you might want to know:
NuttZo PF (red label) is made in a facility that also processes soy, sesame, and tree nuts.
NuttZo Original (blue label) is made in a facility that also processes peanuts, soy, sesame, and tree nuts.
NuttZo CHOC (brown label) is made in a facility that also processes peanuts, soy, sesame, and tree nuts.
NuttZo PF (red label) Allergens: tree nuts, (cashews, almonds, brazil nuts, and hazelnuts) and seeds (chia, pumpkin, and flax seeds)
NuttZo Original (blue label) Allergens: PEANUTS, tree nuts (cashews, almonds, brazil nuts, and hazelnuts) and seeds (sunflower and flax seeds)
NuttZo CHOC (brown label) Allergens: PEANUTS, tree nuts (cashews, almonds, brazil nuts, and hazelnuts) and seeds (sunflower and flax seeds)
What are the benefits of Omega 3 Fatty Acids?
Read about Omega 3 Fatty Acids.
Are the peanuts, nuts, and seeds roasted or raw?
All peanuts, nuts, and seeds, are roasted into our delectable blend to create NuttZo. One of the reasons we roast our nuts and seeds is to keep them free from pathogens. Every batch of NuttZo is tested in a private lab. We are committed to safety and giving you the highest quality of 100% organic ingredients.
How do I store my nut butter?
Here is a great article on storing your nut butter.
Why is my NuttZo different in chunkiness and texture?
Because a lot of our steps to making your yummy NuttZo is by hand, it creates an inconsistency in the chopping and grinding of NuttZo. Each jar has the same amount of the seven nuts and seeds but it may vary on chunkiness and thickness from jar to jar. Remember, it’s a jar made with love every time.
Why do I see white in my NuttZo Chocolate?
Are you seeing white in your NuttZo? In the Peruvian 70% dark chocolate there is cocoa butter. In the colder months when the natural oils start to separate, you may notice the cocoa butter solidify and turn white. This is naturally occurring and your NuttZo is still perfectly good. With a little friction it will melt right back into the butter! enjoy!
Where do our nuts and seeds come from?
All of our nuts and seeds are Certified Organic and Unpasteurized. We source our nuts from all over the world in order to maintain the quality you deserve. Brazilian Nuts – Bolivia Pumpkin Seeds – China Almonds – Spain & Italy Cashews – Vietnam Chia Seeds – Argentina Hazelnuts – Turkey Peanuts – Mexico Flax Seeds – Canada Sunflower Seeds – China.
Does your company store my credit card info?
We do not store your credit card numbers… only email addresses.
Return policy – you must have your jar of NuttZo for in store and online returns. If you bought it in a store then please return it to the store. For online orders, we accept returns if you still have the jar of NuttZo, order #, and the product was found to be damaged in some way or if it is the wrong item. If you do have a problem with your shipment, contact us. Someone from our customer service department will respond within 24 hours. Thank you for your business.