Remember NuttZo is natural so the oils do separate. Therefore, when you first open NuttZo, all the healthy oils will be at the bottom of the jar. Just like with all natural nut butters, after the oils separate the nut butter can be quite hard at the top. Keep pushing a butter knife down through the nut butter paste into the oils. The nut butter paste will start to combine back into the oils. Once you’ve knocked all the paste into the oils stir into a creamy butter. You must stir the oils before you refrigerate. Refrigerate lid side up once it's opened. No need to stir again. Enjoy!